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Be aware that Microsoft Outlook application passwords require that two-step verification is enabled.

This also means that you will need to use an application password in order to enable Mail Sync. In order to connect and use Mail Sync with Microsoft Outlook, you will need to disable multi-factor authentication. If your Microsoft Outlook account has multi-factor authentication enabled, you will be unable to use Mail Sync's name and password connection features. Mail Sync is not compatible with Microsoft Outlook multi-factor authentication. Configuring Two-Step Verification Settings.This article will provide details and information on how to sync your mailbox with Microsoft Outlook. This way, you can keep track of you and your team’s emails with your leads. Once enabled, any email you send through that inbox-and any Smart Mail that you send out of SharpSpring will be recorded. Mail Sync is a powerful tool that allows you to connect your inbox to SharpSpring.